Door to Door Delivery

On website www.jordan23shop.com, after received your payment,We will process your order in 2 days. and  we will inform you  tracking number and tracking website.Once your order is despatched, we will send you a notification email.We use Fast Door to Door Delivery. It takes 5-10 working days to delivery the package after it is online. Sometimes there might be some inevitable delay. You can contact us about such question.Our service can reply you at once. And please make sure the right size and the right delivery address.

Shipping Time

Total delivery time include two parts. The first part is the processing time. This is the time from when your payment is received to when we gather up all the items and package them. The second part is the actual shipping time. This is the time that it takes for the package to be delivered by the couriers to the destination. Standard shipping normally takes 5-10 working days.But we can't promise your exact time.If you still have other questions.Please contact our customer sevice.

Return Policy

1.Please contact us first before you return the goods.Our customer serivce staff will try to discuss with you.

2.Only when the items get irremediable defects , you can return them back to us for change or give you a refund.Please email our Customer Service Department,they will give you our return address.

3.Please be attention!To Make sure size is correct when you place  order online.If the size which you chose can't fit you , can return for change but You should pay the two-side shipping cost . (Sometimes you can't make sure what size you wear,please check size list on website)

4.other matters you should attend.Normally it will take 2 weeks to return goods to us by Post Office.in 5-7 days after we get the return goods will send new one.

Attention: Please don't send faulty goods back without discussing with us. It is very hard for us to handle a package without any necessary order information.Please confirm all items are included in original box.